BEFORE USING OUR WEBSITE, PLEASE READ THIS PRIVACY POLICY CAREFULLY.

Azcend Tech cares deeply about your privacy and is committed to providing a safe website for all its users and visitors. We have implemented this Privacy Policy to demonstrate our commitment to your privacy. This policy outlines how we gather and use information on this site.

There may be links from our sites to other websites; note that this Privacy Policy applies only to our website and not to those that may be linked or affiliated with. You must make any necessary inquiries in respect of that privacy policy, as Azcend is not responsible for those sites. 

Although you are not required to register to use or access our website, you may be asked to provide us with personal information when you visit certain pages. Your use of our website indicates your acknowledgement and consent to our Privacy Policy. Your continued use of the website indicates your acceptance of these terms and any changes that are in effect at the time of use.

1. User information

When you interact with our services, we collect information that you provide to us. When you contact Azcend, information such as your name, email address, phone number, business name, or any other information you volunteer is collected. 

When you enter into a contract with Azcend, we require certain information in order to personalize and provide our services. This includes business information, existing website information and credentials, potential customer/client information and/or demographics, etc. 

We require you to provide us with certain information for contractual or legal reasons. 

If you do not provide personal information when requested, you may not be able to use our services, if that information is necessary to provide you with the service or if we are legally required to collect it.

2. How we use information

What do we do with the information we collect?

• Develop, operate, improve, deliver, maintain and protect our products and services
• Further expand and improve our services based on User’s preferences, experiences, and difficulties 
• Send you communications, personalized service-related notices and promotional messages
• Provide you with professional customer assistance and technical support 
• Use information we’ve collected from cookies and other technology to enhance our services and your experience with them
• Enforce our Terms of Service and other usage policies and comply with legal requirements

3. How we retain your personal information

We retain your personal information regarding you or your use of the services for as long as needed to provide you with the services rendered. We also retain personal information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, to protect us in the event of disputes and to enforce our agreements and to protect our and others’ interest. 

The exact periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or relevant criteria.

4. How we protect your information 

Azcend employs standard security measures to protect the confidentiality of your information. While we cannot guarantee that loss, misuse, or alteration of data will not occur, we make every effort to prevent such occurrences. Any other sensitive information, such as payment data, is encrypted through SSL protocol prior to transmission.

5. Disclosure of information

Azcend will not disclose personal information that you provide on its website to any third parties other than to a Company agent except: 

• in accordance with the terms of this Privacy Policy
• to comply with legal requirements such as a law, regulation, warrant, subpoena or court order
• if you are reporting an adverse event/side effect, in which case the Company may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. 

Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.

Azcend does not sell or disclose user personal information to third parties. 

6. Third party affiliates

Our services may contain third party content and integrations. Examples include WP Forms, Adobe, Stripe, WooCommerce, Monster Insights, Facebook Pixel, Really Simple SSL, Mailchimp, and the Bluehost Server. We encourage you to review the privacy policies of every third party service that you visit or use, as we are not responsible for how these third parties collect or use your information.

7. Cookies

Azcend, in common with many web site operators, may use standard technology called “cookies” on its site. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the site may not function properly if you do so.

7.1 Facebook Pixel 

Our website uses this tracking pixel service that allows us to follow the actions of users after they are redirected to our website by clicking on a Facebook advertisement. We are able to record the efficacy of Facebook advertisements for statistical and market research purposes. This data remains anonymous and we cannot see any personal data of the individual user. 

Facebook’s ability to connect this data for its own advertising purposes is covered under their Privacy Policy which we encourage you to use as we are not responsible for how they collect or use your information. You can revoke your permission by clicking here. 

7.2 Google Analytics

We use “Google Analytics” to collect information about the use of this site, such as how often users visit the website, what pages they visit, etc. Google Analytics does not collect your name or other information, only the IP address that is assigned to you. 

Google Analytics is used to improve services on this site. We do not combine the information collected through the use of Google Analytics with any personally identifiable information. 

Google’s ability to use and share information collected by Google Analytics is restricted by the Google Privacy Policy. We encourage you to read their privacy policy and disable the Google Analytics cookie if you would like to opt out of this.  

8. Payment information

You may provide us with your payment information, including your credit or debit card number, card expiration date, CVV code, and billing information to pay for services rendered. Information is collected through a secure SSL encrypted connection to our payment processor.

9. Policy change

If we alter our Privacy Policy, any changes will be posted on this page of our site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it. The last updated date will be available at the top of the page. 

We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you understand your relationship with us, including the ways that your information is processed.

10. Acceptance of our privacy policy

By using this website, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the website. By submitting your information, you agree that it will be governed by our Privacy Policy.

11. Contact us

Any questions or concerns regarding this privacy policy can be directed by email to inquiries@azcendtech.com